Refund policy

At Tulas USA LLC, we love our customers and want you to love your purchases. We understand the difficulties of shopping online and are committed to providing top-notch service so you always feel confident shopping with us.

Refunds & Exchanges

  • All sales are FINAL unless otherwise agreed to in writing.

  • We do not accept refunds; however, we do offer store credit or exchanges within 7 days of purchase.

  • This does not apply to items covered by our Lifetime Warranty.

  • As a small business, not a large corporation, we kindly ask for your understanding. If you reach out, we will do our best to accommodate depending on your issue.

Returns

  • Customers are responsible for paying their own shipping costs for any approved return.

  • For items valued over $75, please use a trackable shipping service or purchase shipping insurance. Tulas USA LLC does not guarantee that we will receive your returned item.

Return Eligibility

  • Must have written proof of acceptance (not guaranteed).

  • Product must not be broken, damaged, or show signs of wear.

  • All original packaging must be intact.

  • Custom or engraved items are not eligible for return.

  • Any damage caused by the buyer compromises eligibility.

We also do not accept returns on intimate or sanitary goods, hazardous materials, or flammable liquids/gases.

To complete your return or exchange, you may be asked to provide proof of purchase (order confirmation email with your order number). Please email support@tulas.co with your order number and reason for return/exchange.

Late or Missing Refunds

Financial institutions may take 7–10 business days to process refunds. If you haven’t received your refund after this period, please email support@tulas.co so we can investigate further.

Lifetime Warranty

At Tulas USA LLC, we stand behind the craftsmanship and quality of our handmade jewelry. Every piece comes with our Lifetime Warranty.

What’s Covered

  • Craftsmanship Defects: Structural or material issues due to artistry.

  • Normal Wear Repairs: Loose stones, broken clasps, or other issues caused by typical use.

What’s Not Covered

  • Misuse, accidents, or unauthorized repairs.

  • Natural tarnishing/discoloration from chemicals, perfumes, or moisture.

  • Lost or stolen items.

How to Use Your Warranty

  1. Email support@tulas.co with proof of purchase and a description of the issue.

  2. Once approved, we’ll guide you on securely shipping your item for evaluation.

  3. Eligible items will be repaired or replaced at no cost. For non-warranty repairs, we’ll provide a quote before proceeding.

Damaged Items

If your order arrives damaged or defective, notify us at support@tulas.co within 48 hours of delivery.

  • We verify damage claims using carrier tracking timestamps and delivery confirmation.

  • Failure to report within this period may void eligibility.

Our Promise

At Tulas USA LLC, jewelry is more than an accessory—it’s a reflection of our care, craftsmanship, and commitment to quality. Our Lifetime Warranty ensures your jewelry brings joy for years to come.

Feedback

We value your feedback, questions, and concerns. Please email support@tulas.co at any time to let us know how we are doing.