Privacy policy
In addition, you agree to our Messaging Terms and Messaging Privacy Policy.
Last updated: July 8, 2025
At Tulas USA LLC, we value your privacy and the information you consent to share in relation to our SMS marketing service and overall shopping experience.
We use this information to send you:
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Text notifications related to your orders (including abandoned checkout reminders).
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Text marketing offers.
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Transactional texts (such as review requests).
Opt-in data and consent for text messaging will not be shared with any third parties except for our messaging partners, and only for the purpose of enabling and operating our text messaging program.
Our website also uses cookies to track items placed into your shopping cart, including when you have abandoned checkout. This information may be used to determine when to send cart reminder messages via SMS.
Scope of this Privacy Policy
Tulas USA LLC operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). We are powered by Shopify, which enables us to provide these Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.
By using and accessing the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you. This does not include de-identified or anonymous information.
We may collect or process the following categories of personal information, depending on how you interact with the Services:
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Contact details: Name, billing/shipping address, phone number, email address.
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Financial information: Credit/debit card numbers, payment confirmation, transaction details.
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Account information: Username, password, preferences, and settings.
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Transaction information: Items viewed, added to cart, purchased, returned, exchanged, or canceled.
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Communications: Any information included when you contact us (e.g., support requests).
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Device information: Browser, IP address, network connection, and unique identifiers.
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Usage information: How and when you interact with our Services.
Sources of Personal Information
We may collect information:
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Directly from you: When you create an account, make a purchase, or contact us.
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Automatically: Through cookies, analytics, or similar technologies.
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From service providers: For payment processing, fulfillment, or IT management.
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From partners or third parties.
How We Use Personal Information
Depending on your interaction with us, we may use personal information to:
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Provide and improve Services: Process orders, manage accounts, ship products, handle returns, and personalize your shopping experience.
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Marketing and Advertising: Send promotions via email, SMS, or online ads (based on your past interactions).
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Security and Fraud Prevention: Authenticate accounts, secure transactions, and prevent misuse.
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Communications: Provide customer support and maintain our relationship with you.
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Legal Compliance: Fulfill obligations, respond to valid legal requests, and enforce policies.
Disclosure of Personal Information
We may disclose personal information in the following ways:
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With Shopify, vendors, and service providers who support our operations (e.g., payment processors, fulfillment partners).
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With business and marketing partners, such as Shopify’s advertising network, subject to your opt-out rights.
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When directed or consented by you (e.g., social media integrations).
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Within our corporate group or in connection with a business transaction (merger, acquisition, etc.).
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To comply with legal obligations or protect the Services and our rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Shopify may also use personal information across its network of merchants to support enhanced features and personalized advertising.
To learn more about Shopify’s data practices, visit the Shopify Consumer Privacy Policy. Depending on your location, you may exercise privacy rights through Shopify’s Privacy Portal.
Third-Party Links
Our Services may link to third-party websites. We are not responsible for their privacy or security practices. Please review their policies when visiting external sites.
Children’s Data
Our Services are not intended for children. We do not knowingly collect data from individuals under the legal age of majority. If you believe your child has provided personal information, contact us to request deletion.
Security and Retention
We implement reasonable security measures, but no system is impenetrable. We retain personal information as long as necessary to provide Services, meet legal obligations, resolve disputes, or enforce agreements.
Your Rights and Choices
Depending on your location, you may have rights to:
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Access / Know your personal information.
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Delete your personal information.
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Correct inaccurate data.
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Port your data to another provider.
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Opt out of targeted advertising or sharing of data.
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Manage communication preferences (unsubscribe from marketing emails/SMS).
For UK/EEA residents, you may also:
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Object to or restrict processing.
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Withdraw consent where applicable.
Requests may require identity verification. You may also designate an authorized agent to act on your behalf.
We will not discriminate against you for exercising your privacy rights.
International Transfers
Your personal information may be processed outside your country of residence, including in the U.S. and other jurisdictions. If transferred from the UK/EEA, we will use appropriate legal safeguards such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last updated” date.
Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us:
Tulas USA LLC
5121 Northeast 30th Terrace
Lighthouse Point, FL 33064
United States